Hi, I'm Mia, a Service Design, User Research & Strategy consultant
I help organisations understand their users and translate that into clear strategy and better, easier to use products and services.
Over the past 15 years, I've worked on complex challenges across public and private sectors – from transforming prison services in the UK to improving how national statistics reach the public.
My work focuses on turning insight about users, staff, and organisational systems into clearer decisions, stronger strategy, and services that actually work in practice.
Services
Service Design
Map, simplify and improve complex services, untangle fragmented journeys, and apply systems thinking to focus effort on what matters most to your users. I'll help you systematise how things work across your organisation.
User and Customer Research
Understand your users and what matters to them. I'll design and run research projects that uncover insights to improve your services and give you a clear view of what's happening and where to focus next.
UX Strategy
Set a clear direction for your services and products, and make sure everyone knows what that means in practice. Clear strategy means faster decisions, better prioritisation, and teams that work toward the same goals.
Capability Building & Training
Help your organisation adopt user-centred design or scale what you're already doing. I'll train and mentor your team and help embed practices that make good research and design repeatable, building organisational confidence in evidence-based design decisions.