Portrait of Mia Kos, user-centered design expert

Hi, I’m Mia.

A user-centered design expert with 15 years' experience across different sectors.

I have worked on an eclectic range of topics, including the prison services in the UK, dissemination of statistics at a national level, global music streaming, financial services and support services for people living with cancer.

I have delivered work that has:

  • Led to an increase in market share
  • Set the direction for new products and services
  • Helped organisations understand how their users make complex decisions
  • Simplified complex user journeys spanning multiple providers to make them easier to deliver and scale



Mia Kos giving a talk on user research and service design in London

I can help with

  • Customer research – understanding your customers' behaviour, decision making process, and motivations.
  • Workshop facilitation
  • Service design – from evaluating existing products and services to identifying and defining new ones, grounded in both business and customer needs.
  • Coaching and mentoring