Accessibility Statement

Last updated: December 2025

Mia Kos is committed to ensuring digital accessibility for people with disabilities. I am continually improving the user experience for everyone and applying the relevant accessibility standards to ensure I provide equal access to all users.

Our Commitment

I believe that everyone should be able to access information about user research, service design, and UX strategy consulting, regardless of their abilities or disabilities. This website aims to be accessible to the widest possible audience, including those using assistive technologies such as screen readers, voice recognition software, and alternative navigation methods.

Accessibility Standards

This website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, published by the World Wide Web Consortium. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

I have implemented the following accessibility features on this website:

  • Keyboard navigation: Most interactive elements can be accessed using keyboard navigation. I am working to ensure full keyboard accessibility across all features.
  • Screen reader compatibility: I use semantic HTML structure and ARIA labels to support screen reader users. I welcome feedback from users who rely on assistive technologies to help identify and address any barriers.
  • Alternative text: All meaningful images include descriptive alternative text for screen readers.
  • Color contrast: Text and background colors meet or exceed WCAG AA contrast ratio requirements.
  • Focus indicators: Clear visual focus indicators help keyboard users navigate the site.
  • Responsive design: The website works across different devices and screen sizes.
  • Skip links: Skip navigation links allow users to jump directly to main content.
  • Heading structure: Proper heading hierarchy helps screen reader users navigate content.
  • Form labels: Contact forms have properly labeled fields for clarity and accessibility.
  • Link context: Links have meaningful descriptions that make sense when read in isolation.

Third-Party Services

This website uses some third-party services that may have their own accessibility features and limitations:

  • Substack newsletter: My newsletter is hosted on Substack, which maintains its own accessibility policies and standards. For information about their accessibility features, please visit Substack's accessibility documentation.
  • Google Analytics: I use Google Analytics for website analytics, which operates independently of my accessibility efforts.

If you experience difficulty using any third-party service linked from this website, please contact me and I will work to provide alternative ways to access the same information or functionality.

Known Limitations

Despite my efforts, there may be some limitations. Currently known limitations include:

  • Some decorative visual elements may not be perceivable by screen readers, but they do not contain essential information.
  • Third-party services (such as Substack) may have their own accessibility considerations beyond my control.

I am working to address these limitations and will update this statement as improvements are made.

Feedback and Contact Information

I welcome your feedback on the accessibility of this website. If you encounter any accessibility barriers or have suggestions for improvement, please contact me:

  • Email: hello@mia-kos.com
  • Subject line: Please include "Website Accessibility" in your subject line
  • Response time: I aim to respond to accessibility feedback within 5 business days

When contacting me about accessibility issues, please include:

  • The web page URL where you encountered the problem
  • A description of the accessibility barrier
  • Your contact information if you would like a response
  • The assistive technology you were using (if applicable)

Alternative Formats

If you require information from this website in an alternative format, please contact me at hello@mia-kos.com. I can provide information in:

  • Large print documents
  • Plain text formats
  • Audio descriptions over the phone
  • Other formats as requested and technically feasible

Ongoing Efforts

Accessibility is an ongoing effort. I regularly review this website to identify and address accessibility barriers. My accessibility improvements include:

  • Staying informed about accessibility best practices and emerging standards
  • Incorporating accessibility into my design and development processes
  • Ensuring I have alternatives to channels that may not work for some users
  • Seeking feedback from users about accessibility barriers
  • Making improvements based on user feedback and available resources
  • Reviewing website accessibility when making updates

External Resources

For more information about web accessibility, I recommend:

Legal Compliance

This accessibility statement applies to the Mia Kos website (mia-kos.com). I aim to comply with applicable accessibility legislation and standards in the UK.

Updates to This Statement

This accessibility statement will be reviewed and updated regularly to reflect any changes to this website or accessibility improvements. The last update date is shown at the top of this statement.

I am committed to providing an accessible experience for all users and will continue to improve this website's accessibility over time.