Working together

Here is how I can help.

Customer Research

Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you understand your customers, your products and services fit them well. As Peter Drucker once said, “They sell themselves”.

Service design

I offer support in:

• Service discovery

Discovery is when we interview people to learn about them and their motivations, pain points, and needs within an existing service, or with a problem or need they have that our new service is looking to solve. We visualise our findings using different maps (service maps, user journeys, ecosystem maps).

• Designing and evaluating new service concepts or patterns
• Evaluating existing services, including mapping complex services and user journeys
• Simplifying and streamlining user journeys

I have extensive experience with the GDS Service Standard.

Workshop facilitation

If you're looking for an experienced facilitator, I'd be happy to help. Here's a summary of my experience:

• Facilitated over 200 workshops on various topics, both online and in person
• Good understanding of group and team dynamics
• Participatory design facilitation experience

Facilitating a workshop at the Government Digital Service (GDS) in London

Coaching

I occasionally offer coaching and mentoring tailored for practitioners at career crossroads.

Drawing on over a decade of experience in tech, working in diverse organisations, countries, and cultures, along with my training in Gestalt and Buddhist practices, I can help you explore your goals, strengths, and new opportunities in an open-minded and effective way.

Whether I'm consulting or coaching, I'm committed to communication that is clear, concise and compassionate.

Curious?

Get in touch to schedule a free 30-minute intro call.

Get in touch