Working together
Here is how I can help.
Customer Research
Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you understand your customers, your products and services fit them well. As Peter Drucker once said, “They sell themselves”.
I can help with both generative and evaluative user research.Service design
I offer support in:
- Service discovery
- Designing and evaluating new service concepts or patterns
- Evaluating existing services, including mapping complex services and user journeys
- Simplifying and streamlining user journeys
Discovery is when we interview people to learn about them and their motivations, pain points, and needs within an existing service, or with a problem or need they have that our new service is looking to solve. We visualise our findings using different maps (service maps, user journeys, ecosystem maps).
I have extensive experience with the GDS Service Standard.
Workshop facilitation
If you're looking for an experienced facilitator, I'd be happy to help. Here's a summary of my experience:
- Facilitated over 200 workshops on various topics, both online and in person
- Good understanding of group and team dynamics
- Participatory design facilitation experience
Coaching
I occasionally offer coaching and mentoring tailored for practitioners at career crossroads.
Drawing on over a decade of experience in tech, working in diverse organisations, countries, and cultures, along with my training in Gestalt and Buddhist practices, I can help you explore your goals, strengths, and new opportunities in an open-minded and effective way.
Whether I'm consulting or coaching, I'm committed to communication that is clear, concise and compassionate.
Curious?
Get in touch to schedule a free 30-minute intro call.