Working together

My consulting practice focuses on three main areas: User Research, Service Design, and Facilitation. I also offer leadership coaching through a separate practice.

User Research

Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you understand your users, your products and services fit them well. As Peter Drucker once said, “They sell themselves”.
I can help with:

Designing, moderating, and reporting on various types of user research.
Turning research findings into easy-to-digest visuals and stories that inspire action.

I'm pragmatic in my approach and committed to translating research into actionable recommendations—whether to shape existing roadmaps or to guide the development of new products and services.

Research participant evaluating new service concepts

Service design

Most of us rely on a multitude of services every day, from subscription services like Netflix to government services, such as renewing a passport. Many of these services are incredibly complex behind the scenes. To deliver them successfully, multiple departments and teams need to work well together. With changing policy and regulation, different business owners, numerous checks, and often third-party providers in the mix, the complexity increases.
However, services don’t need to be complex for the people who use them. Services can—and should—be easy to find and use. That’s where service design comes in.

I focus on the Discovery phase and evaluation. I can help with:

Service discovery to inform and guide the design of new services making them
viable, accessible, and easy to use.
Designing and evaluating new service concepts
Evaluating existing services, including mapping complex services and journeys.
GDS Service Standard.

Presenting a service map at a service design meet-up in London

Facilitation

If you're looking for an experienced group and workshop facilitator, I'd be happy to help. Here's a summary of my experience:

Facilitated over 250 workshops on a variety of topics, both online and in person.
Led workshops ranging from team development and mediation initiatives to
participatory design sessions with front-line staff.
Strong understanding of group and team dynamics.
Experience in navigating organisational complexity andchange.
I've completed a Masterclass in Organisational Development
at the Gestalt Center in London (2021 – 2022).
I love this work.

Facilitating a workshop at the Government Digital Service (GDS) in London

Leadership coaching

I also offer leadership coaching through FIELD Coaching – a separate practice focusing on 1-to-1 leadership coaching and team development for leaders in tech.

This work draws on my 15 years of technical experience plus training in Organisational Development to help leaders gain clarity and navigate complex decisions.

Ready to discuss your project?

Whether you need user research, service design support, or workshop facilitation, get in touch to schedule a free 30-minute intro call.