Working together

I work with clients in four areas:

User Research

Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you understand your users, your products and services fit them well. As Peter Drucker once said, “They sell themselves”.
I can help with:

I'm pragmatic in my approach and committed to translating research into actionable recommendations—whether to shape existing roadmaps or to guide the development of new products and services.


Photo of a user research participant evaluating new service concepts

Research participant evaluating new service concepts

Service design

Most of us rely on a multitude of services every day, from subscription services like Netflix to government services, such as renewing a passport. Many of these services are incredibly complex behind the scenes. To deliver them successfully, multiple departments and teams need to work well together. With changing policy and regulation, different business owners, numerous checks, and often third-party providers in the mix, the complexity increases.
However, services don’t need to be complex for the people who use them. Services can—and should—be easy to find and use. That’s where service design comes in.

I can help with:
Mia Kos presenting a service map.

Presenting a service map at a service design meet-up in London

Facilitation

If you're looking for an experienced group and workshop facilitator, I'd be happy to help. Here's a summary of my experience:

  • Facilitated over 250 workshops on a variety of topics, both online and in person.
  • Led workshops ranging from team development and mediation initiatives to
    participatory design sessions
    with front-line staff.
  • Strong understanding of group and team dynamics.
  • I've completed a Masterclass in Organisational Development
    at the Gestalt Center in London (2021 – 2022).
  • I love this work.

Mia facilitating a workshop

Facilitating a workshop at the Government Digital Service (GDS) in London

Coaching

I occasionally offer coaching and mentoring.

Drawing on over a decade of experience in tech, working in diverse organisations, countries, and cultures, along with my training in Gestalt and Buddhist practices, I can help you explore your goals, strengths, and new opportunities in an open-minded and effective way.


Whether I'm consulting or coaching, I'm committed to communication that is clear, concise, and compassionate.

Curious?

Get in touch to schedule a free 30-minute intro call.