Working together
I work with clients in four areas:
User Research
Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you understand your users, your products and services fit them well. As Peter Drucker once said, “They sell themselves”.
I can help with:
- Designing, moderating, and reporting on various types of user research.
- Turning research findings into easy-to-digest visuals and stories that inspire action.
I'm pragmatic in my approach and committed to translating research into actionable recommendations—whether to shape existing roadmaps or to guide the development of new products and services.
Research participant evaluating new service concepts
Service design
Most of us rely on a multitude of services every day, from subscription services like Netflix to government services, such as renewing a passport. Many of these services are incredibly complex behind the scenes. To deliver them successfully, multiple departments and teams need to work well together. With changing policy and regulation, different business owners, numerous checks, and often third-party providers in the mix, the complexity increases.
However, services don’t need to be complex for the people who use them. Services can—and should—be easy to find and use. That’s where service design comes in.
- Service discovery to inform and guide the design of new services making them
viable, accessible, and easy to use. - Designing and evaluating new service concepts or patterns.
- Evaluating existing services, including mapping complex services and journeys.
- Simplifying and streamlining user journeys, making them easier to deliver and scale.
- Enabling sustainable change that sticks through cross-functional collaboration.
- GDS Service Standard.
Presenting a service map at a service design meet-up in London
Facilitation
If you're looking for an experienced group and workshop facilitator, I'd be happy to help. Here's a summary of my experience:
- Facilitated over 250 workshops on a variety of topics, both online and in person.
- Led workshops ranging from team development and mediation initiatives to
participatory design sessions with front-line staff. - Strong understanding of group and team dynamics.
- I've completed a Masterclass in Organisational Development
at the Gestalt Center in London (2021 – 2022). - I love this work.
Facilitating a workshop at the Government Digital Service (GDS) in London
Coaching
I occasionally offer coaching and mentoring.
Drawing on over a decade of experience in tech, working in diverse organisations, countries, and cultures, along with my training in Gestalt and Buddhist practices, I can help you explore your goals, strengths, and new opportunities in an open-minded and effective way.
Whether I'm consulting or coaching, I'm committed to communication that is clear, concise, and compassionate.
Curious?
Get in touch to schedule a free 30-minute intro call.