Services
Customer Research
Well-targeted user research can significantly reduce the risk of costly mistakes, whether you are creating a new product or service, or improving an existing one. When you deeply understand your customers, your products and services fit them well. As Peter Drucker once said, “They sell themselves.”
I use mixed-methods research to collect and analyse customer data, helping you understand your customers' needs, motivations, and decision-making processes.
Service design
I then apply service design methods to:
- Create seamless, satisfying user journeys that meet customer needs
- Organise your teams for straightforward service delivery
- Set your service apart from competitors by focusing on what customers genuinely value
Understanding and designing for your customers' end-to-end journey is a key part of every successful service design project.
Career coaching
I occasionally offer coaching and mentoring tailored for practitioners at career crossroads.
Drawing on over a decade of experience in tech, working in diverse organisations, countries, and cultures, along with my training in Gestalt and Buddhist practices, I can help you explore your goals, strengths, and new opportunities in an open-minded and effective way.
I'm committed to communication that is clear, concise and compassionate.
Curious?
Get in touch to schedule a free 30-minute intro call.