Privacy policy

Effective date: 9th September 2024

This privacy policy aims to give you information on how Miakos Ltd collects and processes your personal data through your use of this website and includes any data you may provide through to us when you engage in a project with us. The website you are visiting: https://mia-kos.com is owned and operated by Miakos Ltd, a private limited company I founded, registered in England and Wales.

I take your privacy seriously and am committed to protecting your personal data. This policy explains how Miakos Ltd, and I as an employee, collect, use, and safeguard your data.

1. Who’s in charge of your data once you've shared it?

Miakos ltd is the data controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

You can reach us at:

77 East Road, Studio Shoreditch Bsl
London
United Kingdom
N1 6AH

2. What data do we collect?

We may collect:

• Identity and contact data: Your name and email if you reach out via the website or other platforms. If you are a client this may include delivery address and telephone numbers. Data is stored in our archive, primarily on hard drives after passing through Gmail.
• Technical data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Transaction data:includes details about payments to and from you and other details of products and services you have purchased from us.
• Website usage data: We use Google Analytics, which collects anonymous data about your website visits, primarily how you use the website, for example the pages you have viewed.
• Other data: Any data you choose to share via email or our contact form.

3. How we use your data

We collect your data to:

• Respond to your enquiries.
• Improve the website’s functionality, your experience and any content we provide.
• Provide you with information about our services.
• Deliver you content and services you have subscribed to or purchased.
• Enable you to complete a survey
• Analyse behaviour on our website to improve content and services

4. Cookies

Cookies are small text files stored on your device to enhance your experience on the website. You can refuse cookies via your browser settings. Cookies will not harm your computer. These files contain just the basic information on the web session.

5. How do we protect your data?

We take reasonable precautions to protect your data, such as using strong passwords and regularly updating them. However, data breaches can still happen. Please be cautious of anyone contacting you claiming to work for Miakos Ltd. Neither I nor anyone I collaborate with will ever ask for your bank or credit card details, or any other sensitive data.

6. Data sharing

We don't share your data with third parties unless essential for running the website (e.g., Google Analytics). Google Analytics anonymises your data before use.

7. How long we will keep your data?

We'll keep your personal information for as long as necessary to meet the purposes outlined in this privacy policy. We’ll aim to minimise the length of time whenever possible. In some cases, we may need to retain certain data for longer, such as for legal reasons or record-keeping.

Any anonymous or aggregated information that doesn’t identify you personally may be kept indefinitely. For example, website behaviour data collected through Google Analytics.

8. Your rights over your data

Under General Data Protection Regulation (GDPR), you have the right to:

• Access: You can ask for a copy of the personal information we hold about you.
• Rectification: If any of your information is wrong or incomplete, you can ask us to fix or complete it.
• Erasure: You can ask us to delete your information in certain circumstances (the “Right to be Forgotten”).
• Objection: You can ask us to stop using your information in certain situations.
• Data Portability: You can ask for your information in a format that you can take elsewhere.

To do any of the above, email us at hello@mia-kos.com and it will be done promptly.

9. Something went wrong and you'd like to complain?

If you have any concerns about our use of your personal data, you can make a complaint to us at hello@mia-kos.com

You can also complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. We would appreciate the chance to deal with your concerns before you approach the ICO so, if possible please contact us first.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO helpline: 0303 123 1113
ICO website: www.ico.org.uk

10. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the new effective date.