Hi, I'm Mia.
I help organisations understand their users and translate that into clear strategy and better services.
Over the past 15 years, I've worked on complex challenges across public and private sectors – from transforming prison services in the UK to improving how national statistics reach the public.
Services
UX Strategy
Set a clear direction for your services and products, and make sure everyone knows what that means in practice. Clear strategy means faster decisions, better prioritisation, and teams that work toward the same goals.
Service Design
Map, simplify and improve complex services, untangle fragmented journeys, and create a clear strategy that focuses effort on what matters most to your users. I'll help you systematise how things work across your organisation.
Research
Understand your users and what matters to them. I'll design and run research projects that uncover insights to improve your services and give you a clear view of what's happening and where to focus next.
Capability Building & Training
Help your organisation adopt user-centred design or scale what you're already doing. I'll train and mentor your team and help embed practices that make good design repeatable, building confidence and organisational resilience.
Beyond consulting
Field Coaching→
I offer ICF style coaching for individuals and teams navigating big changes—new roles, leadership challenges, moments when the old approaches stop working.
Newsletter→
Stories and insights about navigating transitions, making decisions that stick, and getting unstuck when strategy is clear but something else is in the way. Published on Substack.