About me

I'm a human-centered design consultant with 15 years' experience in the private and public sector. I specialise in user research, service design and UX strategy. 

I help organisations and businesses to

understand people who use their services

design services that are intuitive and scalable

I have led teams and projects in large organisations such as the Office for National Statistics , Ministry of Justice, The Scottish Government, AXA, Hargreaves Lansdown and others.

Recent clients

Public sector

Department for Environment, Food & Rural Affairs, UK
The Scottish Government, UK
Office for the National Statistics, UK
Ministry of Justice, UK
HM Prison and Probation Service, UK
Legal Aid Agency, UK
The Victims' Commissioner for England and Wales

Private sector

Brightspeed Inc., USA
Hargreaves Lansdown, (via Sopra Steria), UK
AXA Health, (via cxpartners), UK
O2, (via cxpartners), UK
Peugeot, (via cxpartners), UK/France
Hertz,(via cxpartners) UK/France
Spotify, (via cxpartners), global project
Coop.ch, (via cxpartners), Switzerland

Mia Kos Facilitating a workshop at the Ministry of Justice on transforming research insights into problem statements for ideation.

Facilitating a workshop at the Ministry of Justice, translating user research insights into problem statements for design ideation